Description
Kathleen L. Clifford
85 Franklin Street | Allston, MA 02134 | phone: 617.319.7840 | Mrs_Clifford@hotmail.com
Experience
11/2005-
present BAE Systems, Inc.-AIT, 6 New England Executive Park, Burlington, MA 01803
Senior Technical Office Specialist\Asset Management
„XAdministrative support for IT Director and staff of 15, supporting the IT needs of 500 internal customers.
„XManaged approval processes.
„XProcessed purchases.
„XImplemented purchasing controls for IT equipment.
„XSupervision of supplies and inventory, including tracking of capital assets.
„XCoordinated upgrade project: purchased, scheduled and deployed equipment to end users.
„XWorked on implementing asset and inventory tracking systems.
„XCoordinated communication to enduser community via email and web.
„XWorked in Ops team to develop in-house policies and documentation.
„XWorked on Intranet team to develop better and cohesive information for internal clients.
1/2004-
11/2005 Tetra Tech, EC. Inc., 133 Federal Street, Boston, MA 02110
Administrative Assistant\Document Control
„XManaged electronic document control for large government contract. Including scanning, electronic preparation, managing (Expedition) database of all incoming\outgoing correspondence.
„XHandled travel arrangements for department.
„XManaged and implemented online archiving standards.
„XAdministrative support, including hardcopy filing and document management for Remediation, Sciences and Engineering groups.
„XProvided calendar support to work team.
2001-
2003Temporary assignments. Various administrative assistant/office staffing roles, Miscellaneous consulting on web design, database, and basic computer skills training.
1993 ˇV
2000Harvard Institute for International Development, Computing Services, Harvard University, Cambridge, MA
Website Manager (1996-2000).
„XWebmaster for internal and external web sites (www.hiid.harvard.edu).
„XEstablished parameters for web documents, implemented policy.
„XCreated web presence.
„XDesigned and maintained website.
„XOrganized and led web development team & web liaison team.
„XTrained staff
Support Services Coordinator (1993-1996)
Managed procurement activities, including keeping up-to-date on computer trends, recommending purchases for local and overseas projects and staff, vendor relations, database and record keeping for department.
„XSupervised help desk for institute (up to 200 users).
„XManaged calls to Help Desk.
„XActed in team of 5 to service, maintain, and resolve all computing issues.
„XActed as backup postmaster and network administrator.
„XManaged institute's hardware inventory and software library.
„XDesigned and developed training aids for staff, including software briefs, newsletter, online web FAQs. Choreographed and ran regular training sessions for all staff.
„XCoordinated summer training programs.
„XSupervised staff assistants and temporary help.
1989 ˇV
1993Harvard Institute for International Development, Finance Office, Harvard University, Cambridge, Massachusetts
Network Administrator/Database Manager
„XManaged administrative Novell computer network of 25 computers.
„XResponsible for network integrity, procurement, backup and maintenance.
„XDesigned paradox applications for human resource office and finance office.
„XRan SQL queries from Harvard's mainframes and designed reports for finance staff.
„XTrained personnel in use of network, electronic mail, spreadsheet, and database applications.
„XManaged insurance enrollment database for overseas staff.
1987ˇV
1989Mabbett, Capaccio & Associates, Bedford, Massachusetts
Database Manager/Desktop Publishing Coordinator
1983 ˇV
1987Office of the Executive Director, Harvard Institute for International Development, Harvard University, Cambridge, Massachusetts
Executive Secretary/Information Processing Specialist.
Education
1978 Boston Business School, Associates (business/secretarial)
2002 Clark University, Cambridge, MA 02138, Web Developer Certificate Program.
Continuous education to keep up with changing technology.
REFERENCES AVAILABLE UPON REQUEST.
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